Privacy Policy

What this policy covers

This Privacy Policy explains how Planvana (“we”, “our”, or “us”) collects and uses information when our appointment management software is used by independent business owners (“Service Providers”) and their customers (“End Users”).

Information we collect

From Service Providers

We collect information needed to operate the service, including:

• Name and email address
• Business name (if provided)
• Appointment and scheduling data
• Phone numbers used for appointment messaging

From End Users

When a Service Provider schedules an appointment, we may process:

• Name
• Phone number
• Appointment date, time, and service details

We only collect information necessary to provide appointment-related functionality.

How we use information

We use information to:

• Schedule and manage appointments
• Send appointment confirmations, reminders, and updates via SMS
• Maintain and improve the platform
• Comply with legal and carrier requirements

We do not sell personal information.

SMS messaging & consent

End Users may receive SMS messages related to their appointments, including confirmations, reminders, and changes.

• Message frequency varies by appointment activity
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for help

Messages are transactional only and are not marketing or promotional.

Data sharing

We share information only with service providers necessary to operate the platform, such as:

• SMS delivery providers
• Hosting and infrastructure providers

All providers are required to protect personal data.

Data retention

Information is retained only as long as necessary to provide the service or comply with legal requirements.

Contact

Questions about this policy can be sent to:

ben@planvana.com